Returns & Exchanges

At Melanzana, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is always a stress-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging and secure the pre-paid shipping label provided via email to the outside of the box.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup; we will notify you once the shipment reaches our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the items, your refund will be processed to your original payment method, or your new exchange items will be dispatched within 3-5 business days.